Welcome To Customer Support!
Real help. Real people. Right here when you need us.
Whether you’re on our standard hosting or a Premium Website Care Plan, we’re here to support you with
Australian-based infrastructure and responsive service.
Need Support?
If you’re having issues or need assistance with your website or hosting:
- Email us at support@sitesbydesign.com.au
- Support hours: Monday–Friday, 9am–5pm AEST
Standard Hosting Support
Every Sites By Design hosting account comes with fast, secure, and reliable support — perfect for those who just need the essentials.
(included)
- Fast & secure website hosting (Australian-based)
- Free SSL certificate (auto-renewing)
- Full access to cPanel for site & email management
- One-time email setup assistance
- Basic support for urgent hosting issues
💡 This support level is included with all active hosting accounts — no extra cost.
Premium Website Care Plan
For those who want peace of mind + priority support. Want to keep your website fast, secure, and up to date — without lifting a finger?
- Weekly WordPress, plugin & theme updates
- Daily server-level JetBackup backups
- Imunify360 security scans & malware protection
- Monthly maintenance & performance report
- Email support (48hr response window)
- Proactive monitoring & updates
$45 + GST per month
🛡️ Let us take care of the tech, so you can focus on your business.
Want to upgrade? Email support@sitesbydesign.com.au or contact us here.
Submit a Support Request
For updates, fixes, or help with your website, submit a support request and we’ll be in touch.
Response Times:
- Premium Care Clients: Within 1 business day (often same-day)
- Standard Support: Within 2 business days
Resources
- FAQs – Quick answers to common questions
- How-To Videos – Learn to edit your site (Elementor & WordPress)
- Blog – Tips to grow your website